Privacy Policy

Chriswell Healthcare Services LLC (“Chriswell Health,” “we,” “our,” or “us”) operates www.chriswellhealth.com and provides home healthcare and related care coordination services across Central New Jersey.

This Privacy Policy explains how we collect, use, protect, and disclose personal information when individuals interact with our website, request services, apply for employment, submit referrals, or otherwise communicate with us. It applies only to information collected through our website and business operations.

Where protected health information (PHI) is collected or maintained in connection with healthcare services, Chriswell complies with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

We collect information you provide directly, information gathered automatically as you use our website, and information stored through cookies.

We use the information we collect to:

• Respond to care inquiries
• Coordinate home healthcare services
• Schedule consultations
• Communicate with families
• Process employment applications
• Respond to referral requests
• Improve the website experience
• Improve Chriswell Care Advisor™
• Provide customer support
• Meet legal and regulatory obligations
• Protect the security of our website

Chriswell may receive limited health-related information necessary to understand care needs, determine appropriate services, coordinate care, or communicate with authorized family members and healthcare professionals.

Protected Health Information is handled in accordance with applicable HIPAA requirements where applicable. This Privacy Policy does not replace Chriswell's HIPAA Notice of Privacy Practices, which governs how PHI is used and disclosed in the course of providing care.

With your consent, Chriswell may send text messages related to your care and communications with our team, including:

• Appointment reminders
• Consultation confirmations
• Care coordination updates
• Caregiver scheduling updates
• Service notifications

Message and data rates may apply. You may opt out of text messages at any time by replying STOP.

Chriswell does not sell personal information. We share information only when necessary to provide our services or comply with the law, including with:

• Authorized employees
• Service providers
• Technology providers
• Healthcare providers involved in a client's care
• Referral partners
• Government agencies where legally required
• Regulators
• Legal authorities when required by law

Information submitted through employment applications and during caregiver recruitment is used solely for recruiting and hiring purposes. This includes reviewing qualifications, contacting applicants, and evaluating candidates for open roles.

Application information is retained only as long as necessary for these purposes and to meet applicable legal obligations.

Care request forms are used only to respond to inquiries, determine service eligibility, and begin the consultation process. Submitting a care request or website inquiry helps us understand your situation so we can follow up appropriately.

Submitting a care request does not establish a caregiver-client relationship. A care relationship begins only after a consultation and any required agreements are completed.

As part of our future digital services, Chriswell Care Advisor™ may collect user-provided information to deliver educational content, care guidance, and personalized recommendations.

Chriswell Care Advisor™ is not a substitute for medical advice, diagnosis, or emergency care. If you are experiencing a medical emergency, call 911 or seek immediate care from a qualified professional.

Chriswell uses commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information.

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes
• Protect Chriswell's legal interests

Depending on where you live, you may have rights under applicable state and federal privacy laws. Where legally applicable, you may request to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Delete personal information

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding to certain requests.

If you have questions about this Privacy Policy or how your information is handled, please contact us: